Course curriculum

  • 01

    Call Control Training for Customer Service Professionals

    • You need to get your average handle time (AHT) down

    • Steps 1 & 2 (Assert Your Way In and Make Customer Feel Understood)

    • Step 3: Redirect

    • Redirect with Downward Inflection

    • Redirect with 3 Questions

    • Bag it up! (Comprehensive Recap)

    • You're in control now!